Softlibs software helps customers reduce costs considerably while enhancing service to end users as well as customers. Softlibs customers include financial institutions, telecom companies, technology vendors and government agencies. Softlib products are widely used on thousands of computers across the world.
Presently iSolve powers support.xirrus.com which allows Xirrus customers and partners to find the information required quickly and easily they need without having to call up and consulting an expert. This allows Xirrus to provide enhanced as well as 24x7 service by leveraging the Web as a scalable Support channel. The content is delivered actively based on intelligent free text search and user credential level.
Xirrus is the only WiFi “Power-Play” that manufactures the Wi-Fi Array architecture that replaces both overlay WiFi offerings and switched Ethernet to the desktop, according to the company. Being a rapidly growing technology company with a passion to provide premier service to its customers and partners, Xirrus was on the look out for technology which could accurately provide solutions to issues put forward and optimizing home grown content automatically while smoothly integrating with existing systems like their Service Desk system. The technology which they would choose also needed to provide the content through natural language search and not depend on FAQs or pre-authored content in order to lower the cost of ownership and provide knowledge to end users faster.
Xirrus decided to chose iSolve due to its capabilities like Intelligent natural language search; Unique solutions grouping for simplified presentation; Seamless integration with existing information sources and applications and Deployment in days.
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